Define: Zero Defects

UK Accounting Glossary

Definition: Zero Defects


Quick Summary of Zero Defects


Zero defects is a Total Quality Management (TQM) philosophy that reinforces the notion that mistakes are not acceptable and aims to change workers’ attitudes to quality by stressing the importance of error-free performance.



What is the dictionary definition of Zero Defects?

Dictionary Definition


Zero Defects is a component of total quality management (TQM) that aims to change workers’ attitudes to quality by stressing the importance of error-free performance.

In practice however, error-free performance is neither economic or practically feasible.

Experience suggests that, whilst short-term improvements may be achieved using this approach, performance usually returns to it’s previous levels within the medium to long term.


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Full Definition of Zero Defects


Zero Defects is a management tool aimed at the reduction of defects through prevention. It is directed at motivating people to prevent mistakes by developing a constant, conscious desire to do their job right the first time.


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Examples of Zero Defects in a sentence


Quality Assurance strives for zero defects in the manufacture of goods.
Over a long enough timescale zero defects is not an achievable goal.
The desire for zero defects can be particularly unsettling in a customer service setting due to it’s wildly unpredictable nature.
A technical manager’s role calls for the ability to test large software projects and “execute them on time, within budget and ideally with zero defects”



Cite Term


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https://payrollheaven.com/define/zero-defects/
Modern Language Association (MLA):
Zero Defects. PayrollHeaven.com. Payroll & Accounting Heaven Ltd. February 26, 2020 https://payrollheaven.com/define/zero-defects/.
Chicago Manual of Style (CMS):
Zero Defects. PayrollHeaven.com. Payroll & Accounting Heaven Ltd. https://payrollheaven.com/define/zero-defects/ (accessed: February 26, 2020).
American Psychological Association (APA):
Zero Defects. PayrollHeaven.com. Retrieved February 26, 2020, from PayrollHeaven.com website: https://payrollheaven.com/define/zero-defects/

Definition Sources


Definitions for Zero Defects are sourced/syndicated and enhanced from:

  • A Dictionary of Economics (Oxford Quick Reference)
  • BusinessDictionary.com
  • Oxford Dictionary Of Accounting
  • Oxford Dictionary Of Business & Management

This glossary post was last updated: 4th May 2019.