UK Accounting Glossary
Zero defects is a Total Quality Management (TQM) philosophy that reinforces the notion that mistakes are not acceptable and aims to change workers’ attitudes to quality by stressing the importance of error-free performance.
Zero Defects is a component of total quality management (TQM) that aims to change workers’ attitudes to quality by stressing the importance of error-free performance.
In practice however, error-free performance is neither economic or practically feasible.
Experience suggests that, whilst short-term improvements may be achieved using this approach, performance usually returns to it’s previous levels within the medium to long term.
Quality Assurance strives for zero defects in the manufacture of goods.
Over a long enough timescale zero defects is not an achievable goal.
The desire for zero defects can be particularly unsettling in a customer service setting due to it’s wildly unpredictable nature.
A technical manager’s role calls for the ability to test large software projects and “execute them on time, within budget and ideally with zero defects”
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This glossary post was last updated: 4th May 2019.